COVID-19

Welcome Back!

Head of Steam – Darlington Railway Museum is committed to providing a safe place to visit. 

For your safety we have:

  • Provided hand sanitiser stations on arrival and around the Museum
  • Limited visitor numbers to keep you safe
  • Displayed signage at all entrances advising of measures in place to keep our visitors, volunteers and staff safe
  • Installed safety screens and contactless payments Reception
  • Implemented social distancing measures such as ‘one-way’ systems and floor markers for your protection
  • Adapted or suspended certain activities to keep every experience safe
  • Restricted the numbers allowed in toilets at any one time, to assist with social distancing
  • Introduced enhanced cleaning regimes throughout the building
  • Provided training for staff on the new procedures we have put in place to keep everyone safe
  • Ensured we are fully compliant with Government “Staying COVID-19 Secure in 2020” guidance

In return we ask you to:

  • Observe the ‘Hands. Face. Space’ campaign urges the public to continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak
  • If you are showing symptoms of COVID19 or suspect you have been in contact with somebody who has the virus, the government guidelines must be followed
  • Maintain a social distance by staying the recommended distance apart from anyone outside your household
  • Wearing a mask whilst in the gift shop and museum
  • Use the hand sanitising stations provided to protect yourself and others
  • Catch any coughs and sneezes and dispose of tissues in the bins provided
  • Please keep to the queue lines and floor markings, the routes signed and follow any additional instructions provided on signage
  • Be responsible for and supervise any children in your group at all times and ensure they follow social distancing guidelines
  • Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you

What to expect from your visit

Arrival

Information will be displayed about measures in place to keep our visitors safe.

Hand sanitiser stations provided on arrival and around the Museum for your use.

The wheelchair and walker with seat are still available and will be sanitised after each use.

Social Distancing Measures

Contactless payment systems in place and safety screens provided at Reception.

There will be floor markers throughout the building to help us all adhere to social distancing.

Our staff are encouraged to remind all visitors and colleagues to socially distance.

Hygiene and Cleaning Regimes

Hand sanitiser stations provided on arrival and around the Museum for your use.

Cleaning regimes increased with regular sanitisation of high contact areas including interactives and toilets.

Toilets

Our toilets will be open with increased cleaning regimes in place.

Hand sanitising stations are available at the entrance to the toilets.

Around the Museum

We have adapted or suspended certain activities and created defined routes in some areas.

Please keep an eye out for the directional signs and follow the instructions provided.

The play room, Cab of 901 and the Third Class Carriage are closed.

Families

We’ve got some of your favourite trails and activities to download and print off at home to bring and complete as you explore the museum. 

Catering

Our refreshments will be served in disposables, we have indoor and outdoor seating available.

The tables and chairs have been arranged to allow for social distancing. They will be sanitised frequently.

Picnic tables are available in the grounds of the Museum.

Contactless payment systems are in place in the Gift Shop.

The Gift Shop will be open with the appropriate social distancing measures, you may have to ask staff for some items.

First Aid

Please be particularly safety conscious and be aware that it is exceedingly difficult to treat you whilst maintaining social distancing. Staff will of course help you wherever possible and will wear the necessary protective equipment for your and their safety.

Events

We have started to reintroduce our regular events and activities.  

The Ken Hoole Study Centre

The Ken Hoole Study Centre will reopen from October 2021.

Volunteers

We have started to welcome back our volunteers.

We have updated our visual story [pdf document] for people on the autistic spectrum, and SEND families who may find it useful. It features our COVID secure measures from booking online, to visiting, along with changes to our usual layout.